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Fulfillment Policy

Cymate Fulfillment Policy for Payments via Stripe

This policy outlines the terms and conditions under which Cymate fulfills its commitments to clients for services purchased through Stripe.

The following terminology applies to these Terms and Conditions, Privacy Statement, and Disclaimer Notice, as well as all Agreements: “Client,” “You,” and “Your” refer to you, the individual or entity using our services and compliant with the Company’s terms. “The Company,” “Ourselves,” “We,” “Our,” and “Us” refer to Cymate. All terms refer to the offer, acceptance, and consideration of payment necessary for the delivery of services to meet the Client’s specific needs in compliance with prevailing laws.

Fulfillment Policy

At Cymate, we provide customized marketing services tailored to each client’s specific needs. Ensuring customer satisfaction is our priority. This Fulfillment Policy explains how we deliver services and outlines rules regarding refunds. Please read it carefully to understand your rights and our expectations.

Delivery Policy

We deliver marketing and related services electronically or through other agreed-upon methods based on your individual proposal and contract. Services are executed according to the timeline and scope outlined in the agreement.

Refunds

Refunds are not standard practice and are handled on a case-by-case basis. Clients may be eligible for a refund only under the following conditions:

  1. The agreed-upon services have not been initiated or delivered as per the contract.

  2. Cymate explicitly determines that a refund is justified based on exceptional circumstances.

Exceptions

Refunds will not be granted if:

  • You received services as outlined but changed your mind after purchase.

  • You were informed of service limitations or issues before entering into the contract.

  • You decided the services are no longer needed after delivery or partially into execution.

Cancellation Policy

Once a contract is signed, cancellations are not permitted except under terms explicitly stated in the agreement.

Project Abandonment

If Cymate attempts to commence, continue, or finalize services and the Client becomes unresponsive for a period exceeding thirty (30) days, the project will be considered abandoned. Cymate reserves the right to forfeit any payments made, with no obligation for refunds.

How to Make a Complaint

If you are dissatisfied with our services, you may submit a complaint via email at admin@cymate.io. Provide detailed information about your issue, and we will review and address your concerns promptly. Refunds, if applicable, will be granted at the sole discretion of Cymate.

Contact Information

For inquiries, complaints, or additional information about this policy, please contact us via:

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